Welcome to our FAQ page. Here is a list of our commonly asked questions. If you have a question and do not find the answer below please visit our Feedback page.
How are your shipping cost determined?
Shipping cost are determined by the location of the warehouse shipping the item. All of our merchandise is shipped from US locations.
Why are items listed separately ie; size medium listed on a different page then a size large?
This happens as some suppliers do not allow variables, which is where like items with different colors or sizes are grouped. We are optimistic that these companies will change their formatting (Not holding our breath!) so we can make your shopping experience a better one.
is shipping determined by each item or the total weight?
Shipping is determined by the total orders weight at checkout. In some instances items are shipped separately or different carriers, you will not be charged more then the cost paid at checkout.
can I back order an item?
Animall pet boutique currently does not back order merchandise.
Do you have secure shopping on the site?
All transactions at Animall pet boutique are protected by powerful Secure Sockets Layer (SSL) 128 bit encryption technology. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. Look for the padlock symbol next to the https (The "s" after http means secured) in your address bar.
Do you sell or share your mailing or members list?
Absolutely not. All customer information is used exclusively by Animall pet boutique and will never be provided to any other entity for any reason.